Statistic Uptime Certification

HostStage is using different network providers across the world which were selected according to the validation of external audits of the infrastructures in use issued by the Uptime Institute. A TIER 3 certification is the minimal requirement which gives a statistic uptime of 99.982% per year.

It is equal to a statistic duration 1.6 hours of yearly outage throughout all the concerned infrastructures.

Several Line of Services are certified with the highest certification degree, TIER 4 which gives a statistic uptime of 99.995% per year.

It is equal to a statistic duration of 26.3 minutes of yearly outage.

Effective SLA Guarantee

HostStage extends the guarantee of availability of all line of services to 100% for all customers in regards of Network and Electrical sides.

Remedies

Failure to respect this commitment, a 5% credit per hour of downtime equals to the service brought to his monthly price to each affected user will be issued.
The declaration of the incident will start at the acknowledgement of our certified monitoring platform and the credit can be claimed through a support ticket to the billing center.

*Indicative Refund Policy introduced in a data table. From the 4th to the 19th hour the compensation is also incremented by 5%.

Disclaimer 

The events that follows are to be excluded from our SLA policy:

• DNS Propagation related event which may caused downtime
• IP change request
• User Related downtime (miss configuration / Self Data Deletion / Applications conflicts
• Downtime due to a terms of services violation (abuses / exceeding thresholds)
• Downtime due to a lack of resources on the concerned service.
• Downtime following a technical intervention on your service